Working with Skidmore Sales & Distributing, a national sauce and dressing manufacturer was able to reduce common food industry risks including: managing a number of ingredient suppliers, long lead times, and limited warehouse space. They built a profitable, strategic relationship with Skidmore.
Working with too many suppliers will stretch your team thin. There isn’t enough time, attention, or employees to go around. When working with multiple organizations, you can’t develop the strategic, trusting relationships you need to build partnerships for the future. The relationship often remains transactional when you need a partner most.
On the flip side, by working with too few suppliers, you risk being overly reliant on them. When these suppliers are in another region, severe weather, labor and supply shortages, seasonality, and other uncontrollable circumstances can impede delivery and delay your manufacturing schedule. Your schedule could be halted if you don’t have alternate supply sources.
A national dressing and sauce manufacturer needed to reduce lead times and better manage its inventory of critical ingredients. During the pandemic, juggling the demands of ingredient sourcing, allocations, shipments, and inventories, became challenging for their team. They didn’t have the warehouse space to purchase large quantities of key ingredients, and finding the less-than-truckload amounts required was virtually impossible. So they called Skidmore Sales.
The conversations started with sourcing a few ingredients that had become hard to find. Skidmore was able to secure the right quantities of the necessary ingredients to keep the company running.
After working together for a short period of time the ingredient list grew. A warehousing and logistics plan was developed that ensured the company could have inventory nearby. With this plan, Skidmore moves more than 4 million pounds – from 27 different suppliers- for the customer annually. Their ingredients are within 30 miles of the customer’s manufacturing location. The company’s procurement director commented, “We can now back up to [Skidmore’s] doors, load our trucks, and head back. We have the ingredients we need the same day. It removes so much of the stress and noise every day.”
Typical of Skidmore, a customer care team was assigned to the customer’s account. This team consists of an Account Manager, Sales Support Specialist, Customer Service Representative, Procurement Specialists, and a Document Administrator, all familiar with our customers’ needs. From request to delivery, the Account Manager takes personal ownership to lead this expert team, ensuring someone is always available and ready to help our customer.
Food manufacturers need trusted partners that understand their needs. Skidmore sales has long-standing relationships with the industry’s best ingredient manufacturers. You can leverage our buying power to get the hard-to-find ingredients in the quantities you need. We can source what you are looking for even when supply is tight.
Skidmore has nearly 20 warehouses and distribution centers across the US. Our tailor-made warehousing plans ensure your Ingredients will be in your vicinity – ready when you need them.
“We can now back up to [Skidmore’s] doors, load our trucks, and head back. We have the ingredients we need the same day. It removes so much of the stress and noise every day.”
As with many companies during the same period, the manufacturer experienced personnel changes. Employees were promoted, departments grew, and some team members left the company. As these changes took place, the Skidmore Customer Care team remained constant. We monitored order history, anticipated the manufacturer’s needs, and made recommendations that kept the company’s ingredients on site, on time, and within budget as employees settled into their new positions.
What started as a transactional conversation regarding a couple of ingredients has become a strong partnership. The company trusts Skidmore to supply 51 ingredients to the plant and soon 20 more ingredients to a sister location. By utilizing our local warehouses, their manufacturing schedule is not threatened by delayed deliveries that are thousands of miles away. Our customer now enjoys the benefits of high-quality ingredients from the industry’s best suppliers from a warehouse close to home, freeing them of the burden of managing numerous relationships and high MOQs.